What This Page Is For
If work booked through Baton Rouge Septic went wrong, this is how you tell us. We take these seriously because the business only holds together if homeowners keep coming back — one bad job costs everyone.
Step 1: Tell Us First
Email quotes@batonrougeseptic.com with:
- The contractor's name.
- Approximate date of the work or estimate.
- What actually went wrong — quote didn't match invoice, no-show, pressure sales, unpermitted work, damage to property, work that started failing quickly, anything else.
- Any paperwork you have — the estimate, the final invoice, a permit number, photos.
You'll get a real reply. Not a form. We take a few days if we need to verify things with the contractor, but you will hear back.
Step 2: What We Do With It
- We contact the contractor and ask for their side. Most complaints have a version of the story from both directions and the truth is usually somewhere between.
- We help mediate a resolution when there is a workable one — a rework, a refund of the disputed portion, a corrected invoice, a re-permit.
- If a crew has a pattern — not one isolated bad call — it stops getting our work.
- We record the complaint internally so it's factored into who gets the next job.
We cannot force a contractor to refund you or to redo work; what we can do is stop giving them work, and in practice that resolves most cases faster than any formal process.
Step 3: If We Cannot Resolve It
If we cannot resolve your complaint to your satisfaction, you keep every right you have under Louisiana law, and our written response will set out what was offered so you have a record. Email quotes@batonrougeseptic.com if you need copies of anything on file.
Complaints About Baton Rouge Septic Itself
If your issue is with this site — bad advice, a broken form, spam calls after submitting a quote, an ad that misrepresented something — email the same address and put "SITE COMPLAINT" in the subject line. We'd rather hear it from you than not know.
Response Times
Initial acknowledgement: within 2 business days.
Full response after investigation: typically 5 to 10 business days depending on how responsive the contractor is.